We have installed on our Zimbra system a monitoring system to be pro-active and reduce intervention time. We often get involved before the users themselves are aware of the underlying incident.
We opted for Zabbix, monitoring portal to monitor the correct operation of a server (Hardware + Software).
G-R technical support team is available by telephone at the following number +1 888-288-7448 #28 during normal business hours Monday through Friday 9:00 am - 5:00 pm Eastern Time, excluding Canadian holidays. G-R Zimbra technical support team can be reach outside business hours if the client needs 24/7 support on firstname.lastname@example.org.
Gestion-Ressources is committed to resolving customer problems quickly and professionally. Customers will be able to submit incidents through Gestion-Ressources' support incident platform. Every service request is logged into the Gestion-Ressources support system and is accessible to designated technical support team members.
Response times depends on the degree of urgency of the request. Gestion-Ressources relies on five categories:
Gestion-Ressources' update and upgrade process consist in two major steps:
Our pricing for support interventions not included in our offer is $125/Hour.